Complaints & Compliments Policy

Pin Point Training is committed to providing an excellent service. Part of our company vision and values is to “provide exemplary customer service, listening to customer needs and continuously improve the customer experience”. Gaining timely feedback from customers is an important part of helping us to identify what we do well and where we need to improve to reach the levels of service to which we aspire.

We therefore encourage all feedback from customers whether this is about their satisfaction with our service, suggestions for where we can improve or, where they wish to complain about the service they have received.

Pin Point Training takes all complaints seriously and will deal with them promptly to fully investigate and resolve customers’ concerns and put things right when they go wrong. We will keep customers informed about progress of their complaint and the outcome and will use this experience to continually improve our service.

Download the procedure below, which outlines how all our customers can help us improve our service.

Complaints and Compliments Policy (with forms)