Short Courses

Pin Point Training have partnered with Gentoo to offer all staff an opportunity to up skill themselves in the current or future job roles.

Employers value real working skills when they are selecting new employees and promoting existing employees. These short courses on offer will give you a bite-size insight into staff development and a taster at what is available in personal and career development with Gentoo.

Gentoo & Pin Point Training have a joint vision to support staff in achieving qualifications as well as placing them in a good position to further their career.

We have listed the courses available and information detailing the delivery, duration, whats involved and qualification type.

If you are interested in any of the qualifications please feel free to either contact us on (0191) 466 1032 or fill in the below contact us section and one of our training specialists will contact you with further details.

About this Qualification

Duration – 8, 1.5hr sessions over 8 weeks.

This qualification is part of a suite of knowledge-based qualifications. It has been developed to enable learners to progress into employment in customer service roles or onto higher level studies.

Aim

  • This qualification aims to: provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

Objective

  • The objectives of this qualification are to help learners to: develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events and know how to apply their knowledge in a variety of industries and job roles.

Achieving this Qualification

To be awarded the NCFE Level 2 Certificate in Principles of Customer Service learners are required to successfully complete 3 mandatory units and 4 optional units.

This qualification consists of 3 mandatory units:

Unit No

Unit Title

Unit 01

Principles of customer service and delivery

Unit 02

Understand customers

Unit 03

Understand employer organisations

And 10 optional units:

Unit No

Unit Title

Unit 04

Understand how to communicate with customers

Unit 05

Understand how to communicate with customers using the telephone

Unit 06

Understand how to handle customer information

Unit 07

Understand how to deliver customer service online

Unit 08

Understand how to resolve problems and deliver customer service to challenging customers

Unit 09

Understand how to handle objections, promote additional products or services and close sales

Unit 10

Understand how to develop customer relationships

Unit 11

Understand how to process sales orders and provide post transaction customer service

Unit 12

Principles of equality and diversity in the workplace

Unit 13

Understand how to develop working relationships with colleagues

About this Qualification

Duration – 8, 1.5hr sessions over 8 weeks.

This qualification forms part of a suite of knowledge-based qualifications. This qualification has been developed to enable learners to progress into employment in a business administration role or onto higher level studies.

Aim

  • This qualification aims to: provide learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role.

Objective

  • The objectives of this qualification are to help learners to: develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events and know how to apply their knowledge in a variety of industries and job roles.

 

Achieving this Qualification

To be awarded the NCFE Level 2 Certificate in Principles of Business Administration, learners are required to successfully complete the 5 mandatory units and 2 optional units.

This qualification consists of 5 mandatory units:

Unit No

Unit Title

Unit 01

Principles of providing administrative services

Unit 02

Principles of business document production and information management

Unit 03

Understand communication in a business environment

Unit 04

Understand employer organisations

Unit 05

Understand how to develop working relationships with colleagues

And 16 optional units:

Unit No

Unit Title

Unit 06

Understand how to carry out business administration tasks

Unit 07

Understand how to provide administrative support for meetings

Unit 08

Understand how to prepare text

Unit 09

Understand how to store, retrieve and archive information

Unit 10

Understand the administration of human resource records

Unit 11

Understand how to use and maintain supplies and office equipment

Unit 12

Understand customer service

Unit 13

Understand the use of research in business

Unit 14

Principles of customer relationships

Unit 15

Know how to publish, integrate and share using social media

Unit 16

Exploring social media

Unit 17

Understand the safe use of online and social media platforms

Unit 18

Principles of equality and diversity in the workplace

Unit 19

Principles of marketing theory

Unit 20

Principles of digital marketing

Unit 21

Principles of team leading

About this Qualification

Duration – 7, 1.5hr sessions over 7 weeks.

This qualification forms part of a suite of qualifications which have been developed to make up the Intermediate Apprenticeship in Sales and Telesales.

Aim

  • Act as an introduction to sales for those working in a sales environment, or those who’d like to work in sales – including the sales process, sales theory, techniques and targets.
  • Allow learners to specialise in their chosen areas of interest by choosing from optional units in areas such as online selling, creditworthiness or customer service.

Objective

  • A basic knowledge and understanding of the sales process, theories and targets.

Achieving this Qualification

To be awarded the NCFE Level 2 Certificate in Principles of Sales, learners must achieve a minimum of 18 credits:  a total of 14 credits should come from the mandatory units and a minimum of 4 credits should come from the optional units.

This qualification consists of 4 mandatory units:

Unit No

Unit Title

Credits

Unit 01

Understanding the sales environment

3 Credits

Unit 02

Understanding sales techniques and processes

5 Credits

Unit 03

Understanding legal, regulatory and ethical requirements in sales or marketing

2 Credits

Unit 04

Principles of personal responsibilities and working in a business environment

4 Credits

And 9 optional units:

Unit No

Unit Title

Credits

Unit 05

Understanding sales targets

2 Credits

Unit 06

Understanding business awareness in sales

2 Credits

Unit 07

Principles of presentations and demonstrations in sales

2 Credits

Unit 08

Principles of selling at trade fairs and exhibitions

2 Credits

Unit 09

Customer service in sales

3 Credits

Unit 10

Understanding the relationship between sales and marketing

3 Credits

Unit 11

Principles of online selling

3 Credits

Unit 12

Understanding customers’ creditworthiness for sales purposes

2 Credits

Unit 13

Competitor analysis in the sales environment

2 Credits

About this Qualification

Duration – 4, 1.5hr sessions over 4 weeks.

This qualification is ideal for learners wishing to develop practical, transferable skills in ICT in order to work confidently, effectively and independently in life. It’s suitable for a wide range of individuals and is fundamental to the successful completion of various wider qualifications and frameworks, such as Foundation Learning and Apprenticeships.

Purpose

The purpose of this qualification is to provide learners with ICT skills to help them gain the most from life, learning and work.

Objective

The objectives of this qualification are to help learners to:

  • gain skills when using ICT systems, finding and selecting information, developing, and presenting and communicating information
  • apply their knowledge and understanding to everyday life
  • engage competently and confidently with others
  • solve problems in both familiar and unfamiliar situations
  • develop personally and professionally as positive citizens who can actively contribute to society.

Achieving this Qualification

To be awarded the NCFE Functional Skills qualification in Information and Communication Technology (ICT) at Level 1, learners are required to successfully complete one mandatory unit. Mandatory unit

  • Information and Communication Technology

To be awarded this qualification learners are required to meet the requirements of the skills standards by successfully achieving the mandatory external assessment. Grades are not awarded.

Progression Opportunities

Learners who achieve this qualification could progress to:

  • NCFE Functional Skills qualification in Information and Communication Technology (ICT) at Level 2
  • NCFE Functional Skills qualifications in English
  • NCFE Functional Skills qualifications in Mathematics.

As this qualification develops transferable skills which will be useful in work and life, learners could also progress on to a variety of NCFE qualifications in employability, money management or vocational areas. This qualification is also an integral part of the Apprenticeship frameworks.

About this Qualification

Duration – 4, 1.5hr sessions over 4 weeks.

This qualification is ideal for learners wishing to develop practical, transferable skills in ICT in order to work confidently, effectively and independently in life. It’s suitable for a wide range of individuals and is fundamental to the successful completion of various wider qualifications and frameworks and Apprenticeships.

Purpose

The purpose of this qualification is to provide learners with ICT skills to help them gain the most from life, learning and work.

Objective

The objectives of this qualification are to help learners to:

  • gain skills when using ICT systems, finding and selecting information, developing, and presenting and communicating information
  • apply their knowledge and understanding to everyday life
  • engage competently and confidently with others
  • solve problems in both familiar and unfamiliar situations
  • develop personally and professionally as positive citizens who can actively contribute to society.

Achieving this Qualification

To be awarded the NCFE Functional Skills qualification in ICT at Level 2, learners are required to successfully complete one mandatory component.

  • Information and Communication Technology

To be awarded this qualification learners are required to meet the skills standards by successfully achieving the mandatory external assessment. Grades are not awarded.

Progression Opportunities

Learners who achieve this qualification could progress to:

  • NCFE Functional Skills qualification in English at Level 2
  • NCFE Functional Skills qualification in Mathematics at Level 2

As this qualification develops transferable skills which will be useful in work and life, learners could also progress onto a variety of NCFE qualifications in employability, money management or vocational areas. This qualification is also an integral part of the Apprenticeship frameworks.

About this Qualification

Duration – 6, 1.5hr sessions over 6 weeks.

This qualification is part of a suite of knowledge-based qualifications. This qualification has been developed to enable learners to progress into employment in a team leading role or onto higher level studies. This qualification may be eligible for funding.

This qualification is suitable for use within a Study Programme.

Aim

  • Provide learners with the knowledge and understanding required to successfully lead a team.

Objective

  • Develop their knowledge of the principles of team leading.
  • Develop their understanding of business.
  • develop knowledge needed to support communication with a range of stakeholders at different levels.

Achieving this Qualification

To be awarded the NCFE Level 2 Certificate in Principles of Team Leading, learners are required to successfully complete 3 mandatory units and 5 optional units

This qualification consists of 3 mandatory units:

Unit No

Unit Title

Unit 01

Principles of team leading

Unit 02

Understand Business

Unit 03

Understand how to communicate work-related information

And 8 optional units:

Unit No

Unit Title

Unit 04

Understand how to manage performance and conflict in the workplace

Unit 05

Understand customers

Unit 06

Understand how to deliver customer service and resolve problems

Unit 07

Principles of equality and diversity in the workplace

Unit 08

Understand how to develop working relationships with colleagues

Unit 09

Understand health and safety procedures in the workplace

Unit 10

Understand how to handle information and mail

Unit 11

Understand how to develop and deliver a presentation

About this Qualification

Duration – 6, 1.5hr sessions over 6 weeks.

This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment of the NCFE CACHE Level 2 Certificate in Information, Advice or Guidance.

Aim

This qualification is designed for those people who work in, or are looking to work in an information, advice or guidance role such as:

  • Careers Advisor
  • Counsellor
  • Customer Service Advisor
  • Debt Advisor
  • Employment Advisor
  • Help-desk Advisor
  • Housing Support Worker
  • Learning Support Worker
  • Legal Services Support Workers
  • Peer Mentor

With a range of employers such as:

  • Local authorities
  • Careers advice services
  • Voluntary sector organisations
  • Student services
  • Citizen advice services
  • Housing associations.

This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context.

Objective

The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.

Achieving this Qualification

To be awarded the Level 2 Certificate in Information, Advice or Guidance, learners must achieve a minimum of 15 credits as follows:

  • a total of 6 credits from the mandatory units
  • a minimum of 9 credits from the optional units.

Mandatory Units

Unit No

Unit Title

Credits

Unit 01

Information, advice or guidance in practice

3 Credits

Unit 02

Developing interaction skills for information, advice or guidance

3 Credits

Optional units:

Unit No

Unit Title

Credits

Unit 03

Signposting and referral in information, advice or guidance

3 Credits

Unit 04

Information, advice or guidance – context

3 Credits

Unit 05

Skills for advice providers

3 Credits

Unit 06

Benefits advice work – practice

3 Credits

Unit 07

Managing information

3 Credits

Unit 08

Specialist advice work in practice – housing

1 Credits

Unit 09

Specialist advice work in practice – debt

1 Credits

Unit 10

Specialist advice work in practice – employment

1 Credits

Unit 11

Specialist advice work in practice – refugee, immigrant or asylum seeker

1 Credits

Unit 12

Information, advice or guidance in schools and colleges

3 Credits

Unit 13

Information, advice or guidance work with groups

3 Credits

Unit 14

Operating within networks to support information, advice or guidance

3 Credits

About this Qualification

Duration – 4, 1.5hr sessions over 4 weeks.

This qualification is designed for learners who are working in, or want to work in, their first contact centre operations role, or if they want to progress further in their contact centre career. The purpose of this qualification is to equip learners with the knowledge they’ll need to be able to work effectively, or progress into employment, in contact centres. The qualification has been developed in partnership with industry experts and is based on the contact centre operation National Occupational Standards, currently manage by SkillsCFA.

This qualification will:

  • Focus on the study of contact centres, within the business and administration sector
  • Offer breadth and depth of study, incorporating a key core of knowledge.

Objective

The objective of this qualification is to:

  • equip learners with the knowledge they’ll need to work effectively in contact centres.

Achieving this Qualification

To be awarded the NCFE Level 2 Certificate in Contact Centre Operations, learners are required to successfully complete a minimum of 13 credits in total with 7 credits from the mandatory units and 6 credits from the optional units. A minimum of 10 credits must be at Level 2

Mandatory units:

Unit No

Unit Title

Unit 01

Principles of personal effectiveness in a contact centre

Unit 02

Principles of health and safety in a contact centre

Unit 03

Principles of personal responsibilities and working in a business environment

Group B optional units:

Unit No

Unit Title

Unit 04

Principles of using systems and technology in a contact centre

Unit 05

Principles and processes of systems and technology in a contact centre

Unit 06

Principles of communication and customer service in a contact centre

Unit 07

Principles of selling in a contact centre

Unit 08

Principles of customer service in a contact centre

Unit 09

Principles of sales activities and customer support in a contact centre

Unit 10

Principles of handling incidents through a contact centre

Unit 11

Principles of legal, regulatory and ethical requirements of a contact centre

About this Qualification

Duration – 6, 1.5hr sessions over 6 weeks.

The primary purpose of this qualification is to prepare learners to either enter or progress within employment in the warehousing and storage industry. This qualification can be used to confirm their competence in their role in the industry. This qualification is designed to guide and assess the development of learners’ knowledge and skills to a level required by employers in the warehousing and storage industry.

Purpose

This qualification is designed for a variety of job roles in the warehousing and storage sector. It is designed to guide and assess the development of learners’ knowledge and skills to a level required by employers in the warehousing and storage industry. During this qualification you’ll also develop transferable skills that are valued by employers across a range of industries such as customer service, health and safety, and cleanliness.

This qualification will:

  • Focus on the study of warehousing and storage within the retail and commercial enterprise sector
  • Offer breadth and depth of study, incorporating a key core of knowledge
  • Provide opportunities to acquire a number of practical and technical skills.

Objective

The objectives of this qualification are to allow learners to apply the knowledge and skills to a level required by employers, proving competency in their job role. It is a job-ready qualification which requires learners to demonstrate in the workplace the skills and knowledge required in the warehousing and storage industry.

Achieving this Qualification

To be awarded the NCFE Level 2 Certificate in Warehousing and Storage, learners are required to successfully achieve 26 credits made up as follows:

  • 7 credits from mandatory Group A
  • a minimum of 6 credits from Group B
  • a minimum of 3 credits from Group C
  • a minimum of 1 credit from Group D
  • a minimum of 3 credits from Group E
  • a minimum of 6 credits from Group F

Group A mandatory unit:

Unit No

Unit Title

Unit 01

Health, safety and security at work

Unit 02

Develop effective working relationships with colleagues in logistics operations

Group B optional units:

Unit No

Unit Title

Unit 03

Pick goods in logistics operations

Unit 04

Wrap and pack goods in logistics operations

Unit 05

Place goods in storage in logistics operations

Unit 06

Process orders for customers in logistics operations

Unit 07

Assemble orders for dispatch in logistics operations

Group C optional units:

Unit No

Unit Title

Unit 08

Maintain the cleanliness of equipment in logistics operations

Unit 09

Keep work areas clean in logistics operations

Unit 10

Maintain hygiene standards in handling and storing goods in logistics operations

Group D optional units:

Unit No

Unit Title

Unit 11

Use a forklift side-loader in logistics operations

Unit 12

Use an industrial forklift truck in logistics operations

Unit 13

Use a hoist in logistics operations

Unit 14

Use a compact crane in logistics operations

Unit 15

Moving and/or handling goods in logistics operations

Unit 16

Use equipment to move goods in logistics operations

Group E optional units:

Unit No

Unit Title

Unit 17

Keep stock at required levels in logistics operations

Unit 18

Check stock levels and stock records

Group F optional units:

Unit No

Unit Title

Unit 19

Contribute to the provision of customer service in logistics operations

Unit 20

Operate equipment to perform work requirements in logistics operations

Unit 21

Receive goods in logistics operations

Unit 22

Process returned goods in logistics operations

Unit 23

Sort goods and materials for recycling or disposal in logistics operations

Unit 24

Maintain the safety and security of hazardous goods and materials in logistics operations

Unit 25

Principles of food safety in logistics

Unit 26

Supervise the receipt, storage or dispatch of goods

About this Qualification

Duration – 6, 1.5hr sessions over 6 weeks.

  • This qualification aims to improve business performance through continuous professional development of employees and their skill set.

Objective

  • The objectives of this qualification are to help learners to: understand lean organisation techniques in business, know and understand business improvement tools and techniques, know and understand how to work effectively in a business team and access the business sector or progress to further qualifications and learning.

Entry Guidance

This qualification is designed for:

  • Learners working in a business improvement role who wish to assess their knowledge and understanding through a formal certification route
  • Learners new to business improvement who need to confirm practical understanding and application of skills
  • Those involved in a business, at all levels, who require a fundamental understanding of business improvement practices.

This qualification will support the development of knowledge and understanding in business improvement techniques across a wide variety of industries and sectors. It’s ideal for employees working in areas where the need for improvements to quality, processes and costs has been identified. It may also be suitable for those individuals looking to enter employment; this qualification will provide an underpinning knowledge and skill set that will be attractive to employers. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

Achieving this Qualification

To be awarded the NCFE Level 2 Certificate in Lean Organisation Management Techniques, learners are required to successfully complete 3 mandatory units.

Mandatory Units

Unit No

Unit Title

Credits

Unit 01

Lean organisation techniques in business

5 Credits

Unit 02

Business improvement tools and techniques

5 Credits

Unit 03

Working in business teams

5 Credits

About this Qualification

Duration – 4, 1.5hr sessions over 4 weeks.

The NCFE Functional Skills qualification in Mathematics at Level 2 is an ideal qualification for learners wishing to develop practical, transferable skills in Mathematics in order to work confidently, effectively and independently in life. It is suitable for a wide range of individuals and is fundamental to the successful completion of various wider qualifications and frameworks, such as Apprenticeships.

Purpose

The purpose of this qualification is to provide learners with maths skills to help them gain the most from life, learning and work.

Objective

The objectives of this qualification are to help learners to:

  • Gain skills in recognising mathematics situations, analysing and interpreting mathematics
  • Apply their knowledge and understanding to everyday life
  • Engage competently and confidently with others
  • Solve problems in both familiar and unfamiliar situations
  • Develop personally and professionally as positive citizens who can actively contribute to society.

Achieving this Qualification

This qualification consists of one mandatory component:

  • component 1 Mathematics

To be awarded the NCFE Functional Skills qualification in Mathematics at Level 2, learners are required to meet the requirements of the skills standards by successfully achieving the mandatory external assessment.

Progression Opportunities

Learners who achieve this qualification could progress to:

  • NCFE Functional Skills qualifications in English
  • NCFE Functional Skills qualifications in Information and Communication Technology
  • Level 3 Core Maths qualifications

As this qualification develops transferable skills which will be useful in work and life, learners could also progress onto a variety of NCFE qualifications in Employability, Money Management, or vocational areas.

ENGLISH

About this Qualification

This qualification focuses on the development of effective communication skills. This qualification encourages learners to demonstrate their skills in speaking, listening and communication, and in reading and writing, in a range of contexts and for various purposes. This qualification is ideal for learners wishing to develop practical, transferable skills in English in order to work confidently, effectively and independently in life. It is suitable for a wide range of individuals and is fundamental to the successful completion of various wider qualifications and frameworks, such as Apprenticeships.

Purpose

The purpose of this qualification is to provide learners with English skills to help them gain the most from life, learning and work.

Objective

The objectives of this qualification are to help learners to:

  • gain skills in speaking, listening and communication, reading and writing
  • apply their knowledge and understanding to everyday life
  • engage competently and confidently with others
  • solve problems in both familiar and unfamiliar situations
  • develop personally and professionally as positive citizens who can actively contribute to society.

Achieving this Qualification

This qualification consists of 3 mandatory components:

  • component 1 Speaking, Listening and Communication
  • component 2 Reading
  • component 3 Writing To be awarded the NCFE Functional Skills qualification in English at Level 2, learners are required to successfully complete all 3 mandatory components, by achieving their task-based assessments. Component credits will not be awarded. Grades are not awarded, and the 3 components are weighted equally.

Progression Opportunities

Learners who achieve this qualification could progress to:

  • NCFE Functional Skills qualification in Mathematics
  • NCFE Functional Skills qualification in Information and Communication Technology (ICT)

As this qualification develops transferable skills which will be useful in work and life, learners could also progress onto a variety of NCFE qualifications in Employability, Money Management, or vocational areas. This qualification is also an integral part of the Apprenticeship frameworks.